One of the best, if not the best plumbing company about.
Excellent service. Boiler broke down so no heating or hot water. AL Plumbing sent somebody out very promptly, identified the part that was needing replaced and had fixed it later that same day.
My mother in law had a new boiler fitted 5 years ago, which had never been serviced, so we called you in to do a routine service on this boiler.
Your staff contacted us on the same day that we sent the referral, and an arrangement was made for you to visit the following Monday morning. Your staff were polite and courteous on the telephone, and understood the need for my husband to be there, and to be alerted when you were due to arrive to do the job, so he could get round to the house. We felt assured that you respected the needs of the elderly. You arrived within the time frame, and carried out the said service, in a professional manner.
Whilst you were there, my husband asked you to look at a gas fire, which to our knowledge had not been checked or serviced for at least 7 years. You approached this job very competently, and for the first time, my husband observed a smoke bomb being used, to ascertain that the flue was clear and therefore safe to use, without the risk of a build-up of carbon monoxide. You also made a recommendation to us, which showed that you had my Mother in Laws health and safety at heart, by recommending that we purchase and fit a carbon-monoxide monitor.
My husband and I were impressed by your professional, competent and friendly manner in which you completed your work, and we would highly recommend you to any friends and family, or anybody who we come across in our working lives, who require the services of a heating engineer.
Twice in recent weeks we have had need of the services of a heating engineer when clients were left without heating and hot water.
Not only was I impressed with the friendly efficiency of both Emma and Susan who dealt with each of our calls but also, on both occasions, an engineer attended the same day.
The first call out was dealt with immediately and heat restored quickly which was a great comfort to the elderly lady concerned.
The second call out required an expensive part and everyone at AL Plumbing and Heating offered sound advice to me which enabled me to further advise the owner as to her options.
The decision made, AL Plumbing had the boiler swapped out the next day which was a fantastic result for the family, from Fault reporting on the Wednesday morning to replaced boiler by Friday lunchtime.
I will not hesitate in referring AL Plumbing and Heating in the future as the service I have experienced is, quite frankly, AWESOME!
Call us now on 01563 542 207